What a BookedEngine workflow looks like, step by step

Before

Patients leave with a treatment plan and a printout. Nobody follows up unless the patient calls back, so a large share of presented treatment never gets scheduled.

What we install

• A text the same afternoon with the plan summary and a direct scheduling link
• Reminders on day 3, day 10, and day 21 that answer common cost and comfort questions
• A task for the front desk when a patient replies, so a person takes over the conversation

What we measure in 30 days

Percentage of presented treatment scheduled within 30 days, compared with the month before launch.

Before

After-hours and busy-season calls go to voicemail. Estimates are sent once and never followed up, so homeowners book whoever calls them back first.

What we install

• An automatic text within a minute of any missed call, with a booking link and an emergency option
• A 3-touch estimate follow-up over 10 days, ending with a direct question from the owner
• A review request after every completed job

What we measure in 30 days

Missed calls that turn into booked jobs, and estimates accepted within 14 days.

Before

Website consult requests arrive at night and get answered the next day. Past clients who haven't booked in six months never hear from the spa again.

What we install

• An instant reply to every consult request with treatment information and available times
• A short education sequence for people who don't book on the first reply
• A reactivation campaign for clients who haven't booked in 6+ months

What we measure in 30 days

Consult requests that book within 7 days, and returning clients from the reactivation list.